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Waterproofingin UAE

Privacy Policy

Last updated: July 2026

Waterproofing in UAE ("we", "us") operates https://waterproofinginuae.com. This policy explains how we handle information you provide when contacting us, requesting quotes or engaging our waterproofing services in the United Arab Emirates.

Information we collect

When you submit a contact or quote form, call, email or message us on WhatsApp, we may collect your name, phone number, email address, property location and project details you choose to share — including photos of leak areas you attach voluntarily.

During site inspections and contracted works we may record property address, access notes, technical scope details and photographic documentation of work areas. Payment and invoicing may require additional billing information handled under separate commercial terms.

How we use information

We do not use your contact details for unrelated marketing without consent. Service-related follow-up about your project or warranty is considered part of delivery.

UAE data protection (PDPL)

Waterproofing in UAE is the data controller for personal information you provide through this website and our contact channels. This summary is not legal advice — it describes our usual practice under UAE Federal Decree-Law No. 45 of 2021 (PDPL) and related guidance. Enquiry and quote details are kept only as long as needed to respond and schedule inspection. Project, warranty and handover records — including site photos and certificate numbers — may be retained longer to honour warranty obligations and resolve claims. You may request access, correction or deletion where no ongoing duty applies; see Your rights below.

Legal basis

We process personal data to perform pre-contract steps you request (quotes and inspections), to fulfil contracts we enter with you, and where necessary for legitimate business interests such as record-keeping and warranty administration — balanced against your privacy rights under applicable UAE data protection requirements.

Sharing

We do not sell personal data. We may share information with service providers who assist our operations — for example hosting, email delivery or accounting — under confidentiality obligations and only as needed to perform their function. We may disclose information when required by law, court order or regulatory authority.

Project photos used in marketing or case studies are anonymised or published only with your explicit consent.

Retention

We retain enquiry and project records for as long as needed to fulfil the purposes above and meet warranty or legal requirements. Warranty certificates and handover documentation may be retained for the duration of coverage plus a reasonable archive period. You may request deletion where no ongoing obligation applies.

Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No transmission over the internet is completely secure; please avoid sending sensitive payment card details by unencrypted email.

Your rights

You may request access, correction or deletion of your personal data, or object to certain processing where applicable law provides those rights. Contact us using the details below. We respond within a reasonable timeframe.

Data accuracy and corrections

You may request correction of inaccurate personal data we hold about you. We will verify identity before making changes and respond within a reasonable timeframe. If we cannot fulfil a deletion request because warranty or legal retention applies, we will explain why.

WhatsApp and messaging

When you contact us via WhatsApp or similar messaging platforms, message content and contact details are used to respond to your enquiry and schedule services — consistent with the purposes above. Do not send payment card details through messaging channels. Photos of leak areas you send voluntarily may be stored with your project file for diagnosis and scope preparation.

Site photos and project documentation

During inspection and contracted works we photograph work areas, defects and completed detailing for scope records, quality verification and handover packs. These images are stored with project documentation and used for warranty administration. Marketing use requires your separate consent as stated in the Sharing section above.

Cookies and analytics

Our website may use essential cookies for functionality and, where enabled, analytics to understand how visitors use the site. You can control cookies through your browser settings. Analytics data is aggregated where possible and not used to identify individual visitors without consent where required.

Third-party service providers

Hosting, email and operational tools may process data on our behalf under contract. They are required to protect information and use it only for the services they provide to us — not for their own marketing.

Marketing communications

We do not sell contact lists. Service-related follow-up about your enquiry, quote or warranty is part of delivery. Unrelated promotional messages, if ever sent, will include an opt-out where required by applicable law.

Children's privacy

Our services and website are directed at property owners, facility managers and commercial clients. We do not knowingly collect personal information from children.

International enquiries

We operate in the United Arab Emirates. If you contact us from outside the UAE, your information may be processed in the UAE to respond to your enquiry and deliver requested services.

Changes to this policy

We may update this policy from time to time. The date at the top of this page indicates when it was last revised. Material changes will be reflected here; continued use of our contact channels after updates constitutes notice of the revised policy.

Contact

Questions about this policy or your personal data: waterproofinginuae@gmail.com or contact us. See also our terms of service.